METRIC DRIVEN
sam uses performance metrics to measure both readiness for "go live" and ability to sustain, most change folks prefer to measure "attitudes" toward the change, because, well frankly, it's easier. By leveraging performance data, and building change dashboards so leaders always know the status of the change, you get a clear and honest picture. most large consulting firms avoid gathering this kind of change data: 1) it could identify shortcomings in their strategies and, 2) they don't have someone with the experience and drive sam brings to every project.